If you are unhappy about our advice or services, please write to:
PO Box 9073
Suite 6/96 Wigram Street,
Harris Park NSW 2150.
Contact: 02 9891 3887
We will investigate your complaint and respond to your concerns as quickly as possible and within 45 days. If we have not responded to your complaint within 45 days or if you feel it has not been resolved to your satisfaction, you may refer your concerns to the AFCA – Australian Financial Complaints Authority. They provide a fair and independent dispute resolution service.
You can contact Australian Financial Complaints Authority at: https://www.afca.org.au
AFCA Member Number: 37625
The Complaints Officer:
GPO Box 3, Melbourne Victoria 3001.
Telephone: 1800 367 287
Any advice provided by Laverne is general in nature only and does not take into account the personal financial situation, objectives or needs of any particular person.